What a technician may do in the app
The admin sets permissions for each technician in the Technicians section. A technician with the assigned only permission does all the field work on their orders: starts work, logs tasks, fills in the checklist and has the report signed. They only see other orders. A technician with write everywhere may handle the whole operation including planning; a technician with read only has the app as an overview and changes nothing. Company settings and user management stay with the admin.
You add a subcontractor or a temporary worker as an external technician. They see only the orders they are assigned to and do not see the customer list or the rest of the company. On their orders they work as a technician, but they do not create orders, appointments or appointment proposals. Of the company they see only the name and phone number of the admin and colleagues, so they know whom to call.
What the office sees of it
Starting work switches the appointment to in progress and the dispatcher sees it in that status too. The Today screen has an In the field strip with today's visits, the technician and the order status. Photos, the work report and check results stay on the order, so nothing is forwarded. How to keep a record of work at the customer is discussed in the article Recording technician work at the customer; how it looks in operation is shown by the industries Service and installation and Plumbing, heating, gas.
A technician is an ordinary app user and is paid for the same as a planner. You will find the details in the pricing.